Who’s who at TeX

David is Chief Client Officer at SS&C Fund Services Limited. David leads account management, business and proposition development and marketing functions for SS&C Fund Services in the UK and Europe. Born in Zimbabwe and educated in Scotland, David has spent 35 years in the asset management industry with Fidelity, Threadneedle and JPMorgan before working as a consultant for a number of wrap and platform clients. He joined IFDS, now SS&C, in 2007. David sits on a number of industry boards, committees and steering groups in the UK and Europe.

Carol is Chief Operations Officer and Company Secretary at TISA. Carol has been in financial services since 1998, having previously worked in variety of industries, including education, local government, Civil Service and the gaming industry. A qualified and experienced teacher Carol gained her degree at King Alfred’s College in Winchester and taught in Romsey, Hampshire. She then spent 7 years at Skandia, managing the PEP & ISA new business and transfers department. Carol joined TISA in 2004 and has been responsible for the day-to-day running of the Association’s administration centre, technical support, member communications, expanding the events and training programme and technical issues in the cash savings sector. In 2009, she also took on the role of Company Secretary. Carol joined the TISA Board as Operations Director in July 2011, extending her responsibilities to include finance. This was swiftly followed by taking a position as Executive Director for TISA Exchange (TeX). In August 2015, Carol became Chief Operations Officer for TISA, supporting the Director General with the general running of the company and with personal responsibilities for Children’s Financial Education, internal administration, HR and finance together with acting as TISA spokesman for the media and at functions. Carol is also a Director for both TeX (the contract club managing the legal structure supporting electronic messaging for transfers) and CT Holdings & Services Ltd (which operates under the brand of STAR where TeX and Criterion are working in collaboration to deliver the Service Level Agreements recommended by the Transfers & Re-registration Industry Group tasked by FCA to improve transfer times).

Andrew was brought up and educated in Johannesburg, South Africa where he attended WITS University and qualified as a Chartered Accountant. He served part of his articles with Deloitte before moving to Cape Town to join an accounting and auditing firm, Gross Hendler and Frank, where he was promoted to Partner after qualifying and practised for four years. Andrew’s interests then moved to Commerce and Finance where he held several senior management positions before entering the wealth management sector as a Private Bank consultant with Investec Bank. In order to develop his financial management skills he joined JP Morgan (previously Tasc Administration), South Africa’s largest Fund Administration provider, where he spent six years heading up, amongst others, the finance, technology and international operations divisions. He played a key strategic role in new business development and the business acquisition by JP Morgan. Andrew then pursued an opportunity to set up and develop an offshore administration centre of excellence for Close Brothers Group Plc in South Africa. Having successfully completed the assignment he was promoted to Managing Director of Close Fund Services Ltd, the Group’s fund administration business based in Guernsey. After five years with Close Brothers, Andrew was approached by Barclays in 2011 to take up the role of Global Head of Wealth Services and Head of Operations in the Isle of Man. He was responsible for optimising operational performance of Wealth operations and executing transformational, strategic and tactical change projects and initiatives in line with the Group’s ”Transform” programme. Andrew left Barclays in May 2014 to join Fidelity as Head of Platform Shared Services and Change where his primary responsibility is the execution of Fidelity’s multi-year strategic programme. In January 2016 he took over responsibility for Retail Operations supporting the UK Financial Services business and towards the end of the year the Workplace Investing Operations functions. With effect from January 2018 Andrew’s role expanded to include all Distribution Operations functions globally.

Mike is Commercial Operations Director at Janus Henderson Investors. In this role he is responsible for the operational outsourcing strategy and leads the commercial relationships for all their outsourced operations and services globally. Prior to taking up this role, he spent 4 years as Client Operations Director, leading Janus Henderson’s transfer agency (TA) operations and institutional/retail client reporting teams. Mike joined Janus Henderson from Invesco where he ran the in-house European TA, leading a team of 275 across UK, Ireland and India. Prior to Invesco he worked as a UK Management Consultant and started his career at M&G.

Nicky is the Programme Manager at Transact, overseeing the planning of the software development roadmap across the UK & Australian offices to align with Transact’s long-term objectives. With her passion for change management, Nicky plays a crucial role in identifying, designing, and implementing strategic changes, ensuring the company remains a successful leader in its industry. As Chair of the UK Electronic Transfers and Re-Registration Group (UKETRG), Nicky leads efforts to shape electronic messaging, establish industry best practices, and foster collaboration within the sector. Simultaneously, she serves as Deputy Chair of the STAR Accreditation group, where her dedication lies in upholding the highest standards of excellence in transfers. In this capacity, Nicky actively contributes to developing and implementing the accreditation framework and its processes, driving quality and efficiency across the industry. Since the inception of TeX, Nicky has been a key member, supporting the group’s growth and evolution with her expertise in transfers. Having joined Transact in 2004 Nicky has over twenty years of industry experience. She holds a Bachelor of Arts (Hons) in International Business Management from Birmingham City University.

Katrina Sartorius is Managing Director of Business Development for FNZ’s Global Asset Management Infrastructure business (AMI). Katrina is responsible for the Wealth management and Transfer Agency global sales, marketing, business development and delivery of all the services through to implementation. She is accountable for driving forward the growth and expanding its coverage working closely with clients; strategic partners; and future prospects to widen the business opportunities across the globe. Prior to her role with FNZ she worked at Aegon for 3 years as Managing Director of Aegon’s Institutional business for CoFunds Ltd where she was responsible for developing and implementing its strategy. She successfully led the business through a technology transition while still increasing coverage, profitability and achieving a far greater competitive business. Previously she worked at Euroclear SA/NV for 17 years. Katrina’s most recent role there was Global Head of FundsPlace and member of the EUI Executive Management team where she was responsible for FundsPlace, Euroclear’s specialist global market infrastructure and innovative fund solution. Here she drove greater alignment with strategic partners and built the strategy for Fundsplace across the globe. She was also heavily involved in the work on blockchain; an Executive Management Committee member at Euroclear UK and Ireland (EUI) and Executive Board Director for Euroclear Quantessence.

Since 2016 Hugo Thorman has been the Non-Executive Chairman and a founder of P1 Investment Services which offers the P1 Platform and independently both active and passive Model Portfolios under the P1 Discretionary Fund Management (DFM) brand. P1 offers a market leading service acknowledged independently in terms of value and service. Much of this is enabled by its own technology team. He left Seccl Technology in 2024. Seccl offers innovative Cloud hosted, API First Technology and Administration services including Custody, trading of funds and shares, ISA and SIPP products, to Platform Operators. He co-founded Seccl in 2016 selling the business initially to Octopus Capital in 2019 and finally in 2024. He chaired Altus 2015 to 2016. Before that Hugo was a founder and Chief Executive and Chairman of the Ascentric Platform building the business to £10bn assets under management from 2007 to 2015. He was Chief Executive of James Hay launching the James Hay Wrap and held senior positions at both Abbey National (now Santander) and Lloyds Bank. Hugo has a degree in economics from Nottingham University and an MBA from London Business School.

Nigel joined TeX in August, 2023 following a varied career in Financial Services operations management. His most recent role was Head of Workplace Investing Operations at Fidelity International. Prior to that he built his workplace pensions operations experience at NEST Corporation and then Legal & General. His first twenty years were spent enjoying a retail banking career at NatWest Group. Nigel has a degree in Mathematics & Philosophy from Oxford University together with an MBA from Warwick Business School.